Accessibility & Inclusion

• We have 3 designated Blue Badge parking spaces.
• These are located within approximately 30 yards of Reception.
• The route from the Blue Badge spaces to Reception is across a flat surface. Once off the car park, visitors move onto astro-turf areas.

Future photo: Blue Badge parking spaces.

• Hartlebury Railway Station is around 50 yards from our entrance.
• From the entrance, there is then approximately a 500 yard walk down the driveway to Reception.
• 303 bus between Worcester & Kidderminster stops in the village of Hartlebury near the village shop, with a 250m down the footpath to the site entrance.
• From the entrance, there is then approximately a 500 yard walk down the driveway to Reception.
• As part of our sustainability efforts, visitors arriving by train or bus can receive free wetsuit hire when taking part in activities.

• From the edge of the car park, our visitor areas are connected by astro-turf .
• These pathways help wheelchair users, mobility scooter users, pushchairs and visitors with limited mobility move around the site more easily.
• Wheelchair users can access Reception (there is raised decking outside reception but our reception staff will come out to you), the café, spectator areas and the water’s edge.

Future photo: Astro-turf areas.

• The café is on the flat visitor area, with a ramp leading up to the decking directly outside the café.
• Accessible spectator areas allow visitors to watch the Aqua Park, paddleboarding and open water swimming activities, ensuring non-participants can still enjoy the experience alongside friends and family.

Future photo: Accessible spectator areas.

• We have an accessible toilet available on site.
• The accessible toilet includes grab rails.

Future photo: Accessible toilet.

• Our male and female changing areas are both open-plan marquees.
• They are step-free and provide space for visitors using mobility aids.
• Please do not leave possessions in the changing rooms, small lockers are available for valuables & combination locks can be purchased from reception.
• If you have a specific concern before visiting, please contact us so we can talk it through with you.

• There are no steps between visitor areas and the lake.
• Visitors can reach the water’s edge by astro-turf pathway.
• Water entry is via an astro-turf covered ramp with a handrail extending down into the water.
• This means many visitors with reduced mobility can enter the water more comfortably and confidently.

Future photo: Water access ramp and handrail.

• Many swimmers with limited mobility may be able to access the water using the ramp and handrail.
• If you are unsure about entering or exiting the water, please contact us before booking.
• We can then give honest advice based on your individual circumstances.

• Participants may be able to launch from a seated position on the SUPs.
• Please speak to us before booking if you would like to discuss the best way to access the boards.

• We believe in being honest about the physical requirements of the Aqua Park.
• The Aqua Park involves climbing, balancing, pulling yourself out of the water and moving between inflatable obstacles.
• Because of this, it may not be suitable for visitors with certain mobility impairments or upper-body strength limitations.
• If you are unsure, please contact us before booking and we’ll talk it through properly.

• We regularly welcome visitors with additional needs and SEN requirements.
• Staff are available to speak to visitors before activities if someone is nervous, unsure or needs extra reassurance.
• If needed, we can offer a private safety briefing once the main group has gone onto the water.

• Morning sessions are generally quieter and may suit visitors who prefer a calmer environment.
• We have many quieter areas around the site.
• If necessary, our First Aid Room can be used as a quiet space.

We recognise that not all disabilities are visible. Visitors with hidden disabilities, sensory sensitivities, anxiety or additional support needs are encouraged to contact us before visiting so we can help make their visit as comfortable as possible.

• Carers and support visitors are very welcome at Lakeside Adventures. If you are unsure whether a participant or supporter requires a ticket for a particular activity, please contact us before booking and we will be happy to advise.

We regularly welcome visitors with additional needs, disabilities and mobility challenges, as well as SEN schools, community groups and families.

One recent visitor with significant additional needs initially lacked the confidence to participate independently. Following a successful visit, the family later purchased season passes and the young person developed enough confidence to invite a friend to join them at Lakeside.

Stories like this remind us that accessibility is not simply about facilities and infrastructure; it is about helping people feel welcome, supported and able to participate in outdoor activities at their own pace.

This is just one example of how accessibility is about more than physical infrastructure. By taking a flexible and supportive approach, we aim to help visitors build confidence, feel included and enjoy outdoor activities in a way that works for them.

• Assistance dogs are welcome throughout the site.
• For safety reasons, assistance dogs are not permitted to enter the water.

You will arrive via our driveway from the main entrance. If you are driving, please follow the signs to the car park. Blue Badge spaces are located close to Reception.

Participants should head to Reception first. Our team will check your booking, make sure your waiver is complete and answer any questions you may have.

Depending on your activity, you may need a wetsuit or buoyancy aid. Our changing areas are open-plan marquees with step-free access.

Everyone taking part in water-based activities must attend a safety briefing. If a visitor would benefit from a quieter or private briefing, please let us know.

The route to the water is step-free and astro-turfed. Water entry is via an astro-turf covered ramp with a handrail extending into the lake for swimmers & aqua park participants.

Our water-based activities are supervised by trained staff and lifeguards. If anyone feels overwhelmed, nervous or unsure, please speak to a member of the team.

After your activity, you can get changed, visit the café, sit in the spectator areas or take a little time before leaving.

Lakeside Adventures is a family-run business built around a beautiful spring-fed lake in the heart of Worcestershire.

Protecting the environment around us is incredibly important and influences many of the decisions we make. From encouraging visitors to arrive by public transport to supporting local employment and protecting the wildlife that shares our lake, we aim to balance recreation, tourism and environmental responsibility.

Being located approximately 50 yards from Hartlebury Railway Station allows visitors to reach us without a car. To encourage sustainable travel, visitors arriving by train or bus can claim free wetsuit hire when participating in eligible activities.

• Hartlebury Railway Station is close to our entrance & the 303 Worcester to Kidderminster bus stops in the village, making us accessible by public transport.
• Visitors arriving by train or bus can receive free wetsuit hire when taking part in activities.
• This helps encourage lower-impact travel wherever possible.

• Our lake and surrounding areas are shared with local wildlife.
• Protecting and supporting local wildlife including kingfishers, egrets, cormorants, red kites and a variety of waterfowl species
• We ask visitors to respect designated areas and help us look after the site.
• As a family-run business, we want Lakeside Adventures to be enjoyed now while protecting it for future visitors too.

The lake and surrounding areas are home to a variety of wildlife including kingfishers, egrets, cormorants, red kites and numerous waterfowl species. We are committed to maintaining excellent water quality and managing the site responsibly to help preserve this environment for future generations.

Approximately 6% of our visitors currently arrive using public transport, helping to reduce car journeys and supporting more sustainable tourism within Worcestershire.

Future photo: Wildlife around the lake.

• We are proud to be a Worcestershire family business.
• We support local employment and bring visitors into the area.
• Our aim is to offer outdoor recreation that helps people connect with nature while supporting the local visitor economy responsibly.